Your order number is the five digit reference number located on your packing slip and order confirmation email. Questions? Drop us a note anytime at return@heltstudio.com or call us at (213) 221-7139 (Mon-Fri, 9am-6pm PST).

OUR GUARANTEE

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

RETURNS/EXCHANGES

Helt Studio gladly accepts returns of unworn and unwashed merchandise with no make-up, deodorant, or other liquid stains within 14 days of original purchase. ALL CUSTOMIZED ITEMS CAN NOT BE RETURNED. After we receive your items, please allow 2-3 business days for inspection and processing. Exchanges will be sent pending items are still in stock after processing. Helt Studio will cover shipping fees for one exchange per order. Refunds for returns will be made in the form of original payment minus $10 for shipping within 7-10 business days of receiving returned items. Please note it may take your bank an additional few days to process the refund to your credit card. Please use the pre-paid shipping label included on your packing slip and enclose your return/exchange items with original packaging material and hang-tags. Affix the label to the package and drop it off at your local UPS/ FedEx office. If you cannot find your shipping label, please send items to:

HELT STUDIO RETURN

719 S. Los Angeles St #612
Los Angeles, CA 90014

Any orders for our 50% off sales are final sale. For questions or more information about our return policy please email us at return@heltstudio.com or call us at (213) 265-7185.

https://www.heltstudio.com/pages/return-policy